FAQs
Shipping
How long does delivery take?
We typically dispatch orders within 1–2 business days. Delivery times vary by destination — standard shipping usually takes 3–7 business days domestically and 7–14 business days internationally.
Do you ship internationally?
Yes, we ship to the US, UK, Australia, and select international destinations. Shipping costs and estimated delivery times are shown at checkout.
Returns & Refunds
What is your return policy?
We offer a 90-day return guarantee. Items must be unworn, unwashed, and in their original condition with tags attached. Please contact our customer care team to initiate a return.
How long does a refund take?
Once we receive your return, refunds are processed within 5–7 business days back to your original payment method.
Sizing & Fit
How do I find my size?
Each product page includes a size guide. If you're between sizes or unsure, our customer care team is happy to help you choose.
Do your clothes run true to size?
Our pieces are designed to fit true to size. Where exceptions apply, we note this on the individual product page.
Orders & Payments
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and Shop Pay. All transactions are processed securely.
Can I modify or cancel my order?
Orders can be modified or cancelled within 12 hours of placement. Please contact us as soon as possible and we'll do our best to help.
Gifts
Do you offer gift wrapping?
Yes — gift-ready packaging is available at checkout. You can also include a personalised message for the recipient.
Can I send an order directly to a recipient?
Absolutely. Simply enter the recipient's address as the shipping address at checkout.
Care & Product
How should I care for my cashmere and linen pieces?
We recommend hand washing or dry cleaning for cashmere, and cool machine washing for linen. Full care instructions are included on each product's label and page.
Are your pearl jewelry pieces genuine?
Yes, all pearl jewelry is carefully sourced and curated for quality and authenticity.